After nagging a bit about my flight with United, I have to write about my flight from LAX to FRA with Lufthansa. They really made the difference. As written previously I appreciate the welcoming atmosphere on their flights and the quality of service. However, this time they even went a bit further.
When getting to my seat, I encountered an elderly couple sitting next to me. From Denmark, both above 80, they came back from visiting their son who is living in San Francisco. They were really happy about their more then three weeks with him, but seemed equally exhausted. So already during the the first minutes next to them, I noticed the might need some help with little things during the flight. I was instantly thinking about my cool grandma (she is currently 93, still living on her own) and her stories about total strangers helped her to get along.
Still, they were really out of energy and seemed rather confused. So at some time I got really worried and talked to the crew. The next hours (it is an 11 hour flight) the whole team took care of them in such a respectful manner and tried their best to make the flight for the adventurous couple as pleasant as possible. As they were quite busy with taking care of the rest of the passenger, I also tried to do my part.
We finally arrived all well in Frankfurt, but before the landing the purser came by with a little surprise. As a thank you for my help, the gave me a thank you note and a voucher to be used on one of my next flights. After already traveling for about 25 hours, that really made me happy 😉 Go Lufthansa!