Maybe as an European I’m spoiled, but I’m always surprised how unwelcome you can feel on a plane. It is unpleasant that on a five hour flight you don’t get any food, but you can prepare for that. But why stewardesses or pilots don’t manage to greet you when entering. All of them just look bored or angry, they can’t take their hands out of their pockets and just run around doing random things, so they are not bothered. On my last flight with United I also overheard a stewardess planning her sick leave because her next schedule was to cumbersome. Where does all this motivation come from? Well, I’m looking forward again to the service of Lufthansa & Co.